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| Least Cost Routing (LCR) |
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In any business environment the ability to reduce costs without negative effect
can provide significant advantage for those who take the opportunity.
Integration of Least Cost Routing as a programmed feature of Hybrex digital systems
provides such an opportunity.
In todays communication environment there are multiple
choices for communication channels and/or carriers with a variety of call costs
associated, even down to different call rates dependent on the time of day.
Least Cost Routing allows you to program the carrier or channel used according to
the number dialed and/or the time of day. By discerning the leading digits of a
number dialed LCR will then either send the number as is, insert a carrier prefix
into the dial string, or select a particular trunk to carry the call. For example:
mobile calls could be directed to your GSM router; local and national daytime calls
prefixed to your second carrier, or directed via VoIP trunks to your ITSP for the most
economical national and international tariffs. For larger business a Hybrex multi-site
network with VoIP trunking between sites is an option. In these cases the combination
of specified extension numbering at sites and LCR programming can be used to create
desk to desk dialing and the appearance of a seamless company network.
Inter-site VoIP trunking has also creates the advantage of nil tariff inter-site calls.
In these ways Hybrex LCR allows you to program the most economical option to carry any
call you make - a significant business advantage.
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| ISDN Connectivity (BRI and PRI) |
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Integrated Services Digital Network (ISDN) has been proven as an effective and quality
communications conduit with worthwhile and beneficial features for business. ISDN Basic
Rate Interface (BRI) provides for 2 trunks plus a data management channel. Similarly,
but scaled, ISDN Primary Rate Interface (PRI) provides for 30 trunks. ISDN, being digital,
is also capable of carrying other data types such as video if required.
The integration of ISDN in Hybrex digital systems provides the high sound quality
and multimedia access inherent in ISDN.
The real business advantage however comes with the additional features Hybrex ISDN
integration provides. Features such as:
- Multiple Subscriber Number (MSN) - the provision of multiple numbers for your business, essential for DID (below).
- Direct Inward Dial (DID) - allowing incoming callers direct access to extensions without going through the switchboard.
- Calling Line Identification (CLI) - allowing you to identify the originating number of incoming calls from the ISDN network.
- Calling Line Identification Presentation (CLIP) - allows the presentation of a specific number for all outgoing calls.
- Calling Line Identification Restriction (CLIR) - allows the restriction of identification for outgoing calls.
- Advice of Charge (AOC) - at the end of each call, approximate call cost can be notified (subject to network provider).
- Network Based Call Diversion, Transfer, or Conference - divert, transfer, or conference calls without tying up your lines.
Should you require, the Hybrex ISDN interface hardware also allows connection to E1/T1 interfaces.
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| Integrated Voice Mail |
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In any business, personnel will occasionally be unavailable to take a call. In this situation
messages taken by others, to be passed on, are affected by issues such as accuracy and privacy
to name two. Recently voice mail has supplanted older methods, alleviating the problems
mentioned, but suffering from the requirements of third party equipment, inherent delays,
and expense in particular.
The Hybrex integrated voice mail option has solved these remaining issues with the
availability of a voice mail unit (VMU) with 4 port 16 hr capacity per VMU which can be
installed in multiples - see GDS
specifications: “voice service slots”.
The Hybrex VMU is a very versatile option: voice mail for any/all personnel;
the system provides message waiting indication and external notification if required;
integrated Auto Attendant that provides a real business advantage by reducing the
requirements for call handling and allowing callers more direct access to the right
person to take their call. Auto Attendant also provides Direct Inwards System Access (DISA)
allowing authorized personnel the advantages of direct access to their voice-mail, and many
other system features from outside. The specialised Hybrex Hotel Voice-mail system provides
many unique advantages for the Hospitality business -
See GDS Hospitality solutions.
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| Paging, Music on Hold, Background Music |
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Hybrex digital systems allow all types of extensions to access a variety of paging types.
Internal paging through the speaker of Keyphones and Access Control Phones.
External paging through an external PA system. MOH (Music on Hold) to allow outside
callers to listen to music when put on hold. Hybrex VMU voice mail units can be used
to record and supply desired music or messages for different groups of outside lines.
BGM (Back Ground Music) is benefit feature for an employee to listen to music when
their Keyphone is idle.
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| Access Control |
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The world of today is a diverse, complex, and exciting place. Unfortunately this diversity
and growth has brought with it other concerns for business large and small, and even
residential. Primary amongst these concerns is the requirement for security, and in
particular security of premises.
The combination of a Hybrex digital system, solenoid lock doors,
Hybrex Access Control Phone
(ACP), and Hybrex Access Manager software
can provide a first line of defense.
Integrated with your telephone system Hybrex Access Control can allow independent
authorised and recorded access by keycode or RFID proximity card to your premises or
within your premises. For businesses so concerned this system can also be used as a
"Bundy" system for employees, with records available to accounts and payroll for example.
The versatility of the Hybrex ACP continues with its abilities as a doorphone,
handsfree speakerphone, and more.
For more information see the extension options description
on the Hospitality Solutions page.
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| Features for the Hotel or Motel |
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Hybrex GDS systems offer many features tailored for the accomodation industry.
Features such as:
- Message lamp to the room - industry standard message waiting signal to light the message
lamp on single line telephones
- Caller ID - on analogue lines as well as digital, CLI display enabled phones will show
extension numbers for intercom calls as well as outside line information.
- Hybrex Hotel Voicemail system that provides extensive functionality to the Guest,
and Hotel Personnel alike. The voice prompted interface of this feature option
creates an environment of almost “nil training needed” for its use.
- Hybrex Call Accounting System (CAS) software for complete call traffic recording,
analysis, and costing/charge information.
- Software features - standard in Hybrex system software are programmable features such as :
credit/call charge limits per extension; lock/unlock extension; check in/check out and clean
room status, to name a few. There are many more.
- The two feature points immediately above are provided in an integrated
“Front Desk” Internet browser interface that makes Front Desk operations
extremely efficient when catering to the telephony needs of the Guest.
- For the larger Hospitality establishment Hybrex GDS provides a
“Fidelio Certified”
PMS CTI interface providing direct integration of the GDS system with Micros Fidelio or
other PMS packages for premises management.
- Hybrex ACP - for VIP rooms or floor control. As a doorphone for guests to answer the
door without opening it, large LED display to show status - DND or "Clean the room" outside
the door. An ACP can also be used as a keyless entry system and/or door open alarm.
- Unique Emergency Safety features ! for those infrequent times when help is needed and
every moment counts - see here
for a full description.
For more information on what a Hybrex can do for your Hospitality establishment see
Hospitality solutions.
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| Features: Listed |
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System Features:
- Account Code Capability
- Alarm - Station
- Answer Call Waiting
- Automatic Answer-Intercom
- Automatic Attendant *
- Automatic Call Back (Camp-On)
- Automatic Line Access
- Automatic Redial
- Data and Time backup without Battery
- Day and Night Service
- Call Waiting
- Call Transfer
- Call Forwarding (Follow Me)
- Camp On
- Conference for more parties
- CLI on both External and Internal Call *
- CTI Integration *
- Check in and Check Out
- DID Trunk *
- Direct Call Pickup
- Directory Dial for Speed Dial
- Direct Inward System Access *
- Distinctive Dial Tone and Ringing
- Doorphone Calling and Opening *
- Executive Override (Barge-In)
- E & M Trunk *
- Flash (Open Loop Timed Flash)
- Hunt Group
- Last Number Redial
- Line Reverse Detection
- Lock / Unlock Extensions
- Multiple Music On Hold *
- Macro Keys
- One Touch Dialling
- Paging / Meet-Me Page
- Privacy Release
- Programmable Keys
- Security Code
- SLT HOLD Operation
- System and Personal Speed Dial
- SMDR Buffers
- Toll Restriction
- VoIP Trunking *
- VoIP Extensions *- Remote IP extensions coming soon.
- Voicemail Integration *
- Wake Up Service *
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Display/Handset Features:
- Account Code Display
- Absent Message Display
- Call Duration Timer
- Call Processing Information
- CLI or Caller ID Information *
- Called Extension Name Display
- Conference Information
- Date and Time Display
- Dialed Number
- Call Log Information
- System Programming
- Enhanced Station Programming:
adjustable user settings for voice, ring, and more.
- Handsfree Operation on most handset models.
- Headset Socket on most handset models.
- Message Waiting Caller Information
- Name of Outside Caller
- Override Identification
- Soft Keys
- Wireless (Bluetooth) option on selected models.
Note: * = optional : Extra cost equipment may
be required for this feature.
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